Refund Policy

Last updated: 30 October 2026

Every booth we sell is built to order for a specific show, and our graphic services are made for your brand alone. This policy sets out how much of your money you get back if you cancel, and how.

It applies to orders placed through the shop on this website with Dots Media Private Limited (“Dots Media”, “we”, “us”). It forms part of our Terms & Conditions.

1. Within 7 days: 100% refund

If you cancel within 7 days of placing your order, you get a 100% refund of the amount you paid.

The 7 days are counted from the date and time your order was placed (shown in your order confirmation email).

2. After 7 days: 25% refund

If you cancel more than 7 days after placing your order, you get a 25% refund of the amount you paid. The remaining 75% covers the design time, materials, printing and crew bookings we commit to your order.

3. What this applies to

These rules apply to everything sold in our shop: modular booths, booth add-ons (such as TVs, counters, lighting, storage rooms, banners, brochure stands and furniture) and graphic services (booth graphic design, print-ready artwork preparation and brand kits). If you cancel only part of an order, the rules apply to the items you cancel.

4. Quote requests

A quote request is not a payment. If you have requested a quote and not yet paid, you can withdraw it at any time at no cost.

5. Show cancelled by the organiser

If the show organiser cancels the event, you are always entitled to at least the refund set out in sections 1 and 2. Depending on how much of the work has already been done, we may offer more, or credit toward a booth at a future show. Please contact us as soon as the organiser announces the cancellation.

6. How refunds are paid

Refunds are returned to the original card within 5–7 business days of our confirming the cancellation. Your card issuer may take extra time to show the refund on your statement.

7. How to request a refund

Email corporate@dotsmediaglobal.com with:

• your order number (shown in your order confirmation email);
• the name and company on the order; and
• what you want to cancel, and why.

The time we receive your email is the time we use to decide which rule above applies. We will reply to confirm whether the refund is approved and, if it is, when it has been processed.

8. Contact

Dots Media Private Limited (CIN U22100DL2010PTC201858)
Registered office: RZ-P-252-A, East Side Portion, Ground Floor, Shop No. 1, Khasra No. 43/12, Raj Nagar-II, Palam Colony, South West Delhi, New Delhi 110077, India
Email: corporate@dotsmediaglobal.com
Phone: +1 (702) 760-2519